Discussion Topic: "Employers should have the right to electronically monitor employees as much as they choose. If employees don't like it, they should quit." Discuss your position on this ethical issue with your group, and use some of the following questions to help direct the discussion.
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by Sarah Hi, |
by Sarah Hi, |
by Nicolas Philippou Imagine writing a project or even an exam, and you have the professor over your head during that process. I personally would feel a lot of stress and my work would be poorer than my real potentials. Isn't what matters the most the outcome? Why can't employers trust their employees and instead find a way to measure their outcome and productivity? And yes, I do believe that it is a privacy issue. If we all agree that some of the private activities are allowed at work then even if the employer monitors a totally insignificant conversation of the employee (a conversation with his hairdresser for example-he doesn't have to be the president talking private issues), then he invites the employees right for privacy (He may never want anyone to now about an appointment he made to treat his dandruff :>). I do admit that in some cases, the monitoring is necessary. In these cases, there should be given some time to the employees, maybe during lunch hour (even though I don't think it would be sufficient), when all the monitoring systems would be shut down so they could do their private activities in privacy. |
by Nicolas Philippou As shown on the statistics Chris found, the most heavily monitoring used are the ones regarding internet, e-mails and computer work. New software, made that easy and cheap. It keeps track of which computer files were opened, which programs used, web sites visited, games played, even the number of keyboard strokes make. Is all this monitoring necessary? If this software did not existed, I don't think that any of the employers, would put one surveillance camera on the employee and one on his computer screen to get the same result. They would focus, as Sungho Ko said, on other ways to increase the productivity of their employees. I have to agree though that some kind of monitoring way be necessary in some cases, especially when employees interact with costumers, for training and security reasons. The employers however, should carefully evaluate all these cases separately before they decide to monitor their employees. They shouldn't just monitor everybody and everything because it's easy and cheap. |
by Thierry Forin Amis du jour, bonjour, |
by Sungho Ko
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by Kris Scheihing This week's issue of Time magazine had some interesting statistics on employee monitoring: |
by Shibani Chakravorti I totally agree with everyone that have posted their responses in favor of EM under specific scenarios. I particularly liked the example of monitoring customers requests for changing their long distance phone carriers.Since customers do deny the changes they themselves had requested earlier, that itself is a very strong proof that EM is needed under certain scenarios. |
by Chuan-Yen Hu First, I would say EM is needed under certain circumstance. And if it is designed properly, it would help the company to have better performance. |
by Brenda Mikeo I agree with the examples given so far--electronic monitoring can save companies money and protect customers. But I also think that the design and intent of EM is important. Not every work situation warrants the use of EM. It is best used for specific departments/work areas where it is likely to have a significant impact on company profits, customer protection, and employee safety. I do not think it is necessary in all situations to record employees' every move or telephone conversation. It is to be expected that we give up some amount of privacy when we go to work, but not every bit of it. |
by Samuel Lex I completely agree with Shengying's message. A company does have the right to monitor business activities within its realm of responsibility. But this also includes respecting generally accepted rights to privacy that workers have. I believe that Yaron and Thierry summed it up in their rebuttal when they distinctly stated that monitoring, even though acceptable, does have its limits. The challenge for employers is to find the proper balance between the two. I believe that communication is key to achieving this balance. If employers desire to use certain monitoring methods, they must effectively communicate the parameters and limits of the monitoring to the employees. This will help to relieve a great deal of the distrust and stress that both of the presenting groups dicussed. When workers are informed of why the monitoring is being implemented (for better business operations as opposed to just spying), they generally will not have a problem with it. |
by Kris Scheihing I agree. If employees are informed about the potential benefits of monitoring to themselves, the company, and the customers, they are less likely to resent it. And, if employees feel that the company has gone too far, they will be more likely to discuss it with their boss because the pattern of open communication has already been established. |
by Shibani Chakravorti I agree for EM under certain scenarios- e.g. in daycare centers. I have personally has some really terrible experience with a particular daycare facility in town, where the daycare provider was forbidden to do something by the mother of a child, but not knowing that someone would check on her, she just went ahead and did what she was forbidden. Of course, as luck would have it, she got caught, the child was withdrawn from her care, and she got a very bad review posted in her name with the 4C center. Well, if she would have been electronically monitored, maybe she could have been caught being sneaky long back, and would not have created such a torture for a parent. |
by Kris Scheihing I agree that there are many situations for which electronic monitoring can be beneficial. I worked in the telecom industry for 4 years and it is common for long distance carriers to monitor and record phone calls. For example, the carriers record customer authorizations that allow them to switch long distance service. If a customer calls later and says that they did not authorize the switch (which some people do because they don't have to pay for their long distance if the switch was unauthorized)the company can listen to the archived audio tapes. This helps the carrier avoid huge fines (thousands of dollars) that they would have to pass on to all of their other customers through price increases. |
by Allan Jeong ELABORATE & COMMENT ON EACH OTHER's MESSAGES: |
by Shengying Xu In today's class, the second debate team reiterated many times the privacy issue. I do not agree it to be a strong argument because 1) Electrical monitoring did not violate the basic privacy rights. It does not mean to use surveillance camera to monitor employees everywhere at the work place, for example, locker room. |
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